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Tracking

Enquiry

LinkedinInstagram
  • Home
  • About Us
  • Advantage
  • Services
    • Air Freight
    • Sea Freight
    • Last mile connectivity
    • Warehouse
    • Omni Channel
    • Custom Brokerage
    • Consolidation
    • Project Cargo
    • Customer Service
    • CFS
  • Industry
    • Automotive
    • Retail
    • Oil & Gas
    • Garments
    • Food & Agro
    • Electricals & Electronics
    • Engineering
    • Pharma
    • Minerals
    • eCommerce
  • Eco System
  • Careers
  • Newsroom
    • Blog
    • Case Study
    • News
  • Tools
    • Load Calculator
  • Other Resources
    • Incoterms
    • Allocations of cost.
    • Allocations of risk
    • Rules for any mode of transport
    • Cargo dimension
  • Contact Us
  • Home
  • About Us
  • Advantage
  • Services
    • Air Freight
    • Sea Freight
    • Last mile connectivity
    • Warehouse
    • Omni Channel
    • Custom Brokerage
    • Consolidation
    • Project Cargo
    • Customer Service
    • CFS
  • Industry
    • Automotive
    • Retail
    • Oil & Gas
    • Garments
    • Food & Agro
    • Electricals & Electronics
    • Engineering
    • Pharma
    • Minerals
    • eCommerce
  • Eco System
  • Careers
  • Newsroom
    • Blog
    • Case Study
    • News
  • Tools
    • Load Calculator
  • Other Resources
    • Incoterms
    • Allocations of cost.
    • Allocations of risk
    • Rules for any mode of transport
    • Cargo dimension
  • Contact Us
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DahNay Logistics

  • Home
  • About Us
  • Advantage
  • Services
    • Air Freight
    • Sea Freight
    • Last mile connectivity
    • Warehouse
    • Omni Channel
    • Custom Brokerage
    • Consolidation
    • Project Cargo
    • Customer Service
    • CFS
  • Industry
    • Automotive
    • Retail
    • Oil & Gas
    • Garments
    • Food & Agro
    • Electricals & Electronics
    • Engineering
    • Pharma
    • Minerals
    • eCommerce
  • Eco System
  • Careers
  • Newsroom
    • Blog
    • Case Study
    • News
  • Tools
    • Load Calculator
  • Other Resources
    • Incoterms
    • Allocations of cost.
    • Allocations of risk
    • Rules for any mode of transport
    • Cargo dimension
  • Contact Us
Customer Service
HomeServicesCustomer Service

At DahNay Customer Service is not a department; It is the culture

We believe our customers are an integral part of our business. When we started our journey, we decided Customer Service is the primary department in DahNay Logistics. 150 + trained staffs handle all our customer queries in an able manner. Our Back-Office team will have every minute detail screened through a rigorous workflow process, thereby setting high standards of efficiency

Our Customer Service is equipped with best in class IT infrastructure augmented by strict security policies. An always ON high bandwidth leased line internet connection ensures we stay connected throughout the shipping journey. Our staff are trained at regular intervals on international laws, HSN codes, Tariffs, Duties and Drawbacks. We always strive to put the smile on the customer’s face.

  • Established escalation matric
  • Issues resolved within specified timelines
  • KRA’s aligned with customer objective
  • Electronic filing of all records
  • Seamless coordination from 20 global locations

At DahNay our people are trained for the process. We take pride as a process driven company rather than a people driven company. We don’t sit back and relax. We monitor your shipments from the start to the finish. Our process is integrated with the right tools and we send instant alerts of the progress. Our inhouse repository of the knowledge helps you a seamless experience.

We maintain ledgers of all the metrics for each and every customer. These metrics help us to benchmark our efficiency and keep improving. We are glad that we were able to improve the performance for every shipment. We don’t complete the day without achieving a set milestone for every shipment we undertake. Cost arbitrage and service excellence is our motto.

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    Logistics Services

    Air Frieght

    Sea Frieght

    Last Mile Connectivity

    Warehouse

    Omni Channel

    Custom Brokerage

    Consolidation

    Project Cargo

    Customer Service

    Have any queries? We are all ears!

    Thriving in the industry for over 16 years, we provide innovative solutions tailored to your needs

    Contact Us
    +91 44 4042 2888
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    DahNay provides efficiency beyond your imagination in logistics. Driving excellence in delivery solutions among the best logistics service providers.

    Our Services

    • Air Freight
    • Sea Freight
    • Last mile connectivity
    • Warehouse
    • Omni Channel
    • Custom Brokerage
    • Consolidation
    • Project Cargo
    • Customer Service

    Industry

    • Automotive
    • Retail
    • Oil & Gas
    • Garments
    • Food & Agro
    • Electricals & Electronics
    • Engineering
    • Pharma
    • Minerals
    • eCommerce
    Quick Links

    Address:
    K.G.N Towers, 9th Floor, No : 62, Ethiraj Salai, Egmore, Chennai – 600 008

    Phone:
    +91 044 4042 2888

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